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Call us: +1 (780) 474-7899

Edmonton 8741 – 118Ave NW

Shipping & Returns

And other frequently asked questions

Shopping through our website

Online Ordering

Yes, you can order directly from our website and have it picked up instore or have it delivered to you. Delivery starts at $4.95 for most smaller items.

Some products may not be eligible for delivery and only be picked up in-store.

You may choose to create an account or shop as a guest. At the end of the checkout you will be given the option to create an account or checkout as a guest.

We always try to match our prices on our website with those that you will see in our physical store. While we strive for pricing accuracy, market conditions and competitive pressures can cause prices to change. 

Online pricing and product selection may also differ from our physical store.

No, your Sales Receipt will be provided to you when you complete your pick-up transaction at our shop in Edmonton. If your order was delivered to your home, the receipt will be provided with your shipping documents.  

For all orders, we are now happy to provide you with an e-receipt in your completed ‘Thank you’ email.
Please always keep a copy of your purchase receipt as you will need it for return or exchange.

Orders can be checked two ways:

1) By clicking the order status link in your order confirmation email
2) By logging into your My Account and viewing your orders.

We will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup or when it has been shipped.

If you provide the recipient’s email address, they will be informed when the order is ready for pickup or has shipped. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup or Shipped email. 


We retain a preauthorization for the full amount on your credit card until the items are located and ready for pickup.

If an item is out of stock we will immediately issue a refund and contact you to let you know.

Purchases made online, unopened items in original packaging purchased online, including Online Exclusive items, may be returned with a receipt within 15 days of purchase and will receive a refund to the original method of payment. Items that are opened damaged and/or not in resalable condition may not be eligible for a refund or exchange.

For items that were shipped to you, if you cannot return items to our local physical store, contact Customer Support at 1-780-474-7899 within business hours. 

You are responsible for the costs of shipping a returned package.

Please note that original delivery fees are not refunded when a return is processed.
For complete details, see our Returns Policy, which outlines all exclusions and exceptions.
We include all of our products on our website as a research tool for customers who may want to purchase the item in-store.
To understand how handles personal information, please read our Privacy Policy.
Faulty or damaged new product?

Returns and Exchanges

Unopened items, with the original receipt, in original packaging and returned within 15 days of purchase will be eligible for an exchange for another product or store credit.

Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.

Its rare but if a product you purchased is faulty or damaged out of the box, you must immediately take pictures and send them to with your order number. This must be done within 15 days after purchase.

Damaged items will receive an exchange or credit if the item is not in stock. If we cannot find you a replacement we may issue a refund.

Products purchased in store can be returned or exchanged in-store within 15 days of purchase. 

You may for any questions.

Products ordered online have to be shipped back to our Edmonton location within 15 days of receiving the product.

You may for support.

Returns, exchanges or warranties on an item without a receipt may not be accepted.

A defective item is subject to the manufacturer’s warranty and will be repaired or replaced.

Bikes cannot be returned. We can tune up within 30 days with proof of purchase.

Toys cannot be returned. Unless obvious manufacturer defect.

Clearance items or marked final sale cannot be returned.

Backpacks and vests cannot be returned. 

An item that has been opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.

*. Some products may be pickup only.

In-Store Pick up

Visit our store in Edmonton on 8741-118 Ave NW.

Customer Support

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